Welcome
Relationships Australia South Australia
Annual Report 2018/19
Acknowledgment of Country
Relationships Australia South Australia acknowledges Aboriginal and Torres Strait Islander Australians; their spiritual, physical, emotional, intellectual and economic connection to the Land and Seas, and we apologise for the atrocities that have been perpetrated on them and their ancestors. We recognise the continued impact of this trauma on Aboriginal and Torres Strait Islander Australians today.
We are committed to an ongoing process of reconciliation and will actively engage in redressing inequitable distributions of the physical, spiritual and political economy, in regards to Australian Indigenous issues.
We especially honour the Kaurna Elders of the Adelaide Plains and the Elders of the River Murray and Mallee Region, which includes: Ngaiawang, Ngawait, Nganguruku, Erawirung, Ngintait, Ngaraite, Ngarkat and small parts of Maraura and Daanggali, upon whose land Relationships Australia South Australia offices are located.
Dedication
We dedicate this annual report to all children and young people who use our services and programs.
We also dedicate this annual report to our staff for their commitment to quality services, as well as, their contribution to a positive workplace culture. They make Relationships Australia South Australia an inspiring and effective place to work in. The successful achievement of the award level accreditation in the ASES audit is an acknowledgement of this.
This online annual report complements the printed “colouring-in” annual report – view a digital copy here.
Messages from our President and CEO
Supporting families to grow and maintain positive and healthy relationships is a significant contribution Relationships Australia South Australia (RASA) makes to the quality of our community. This year we are pleased to have expanded our support for families and individuals who have suffered intergenerational trauma and abuse, especially for those families involved in the child protection services, veteran families and individuals living in aged care facilities.
Franco Camatta, President of the board.
Helping parents who use our services to be confident and proud of their parenting and enjoy their time with their children is a central feature of RASA programs. Feedback from parents using our services this year indicated we strengthened their parenting, with 80% saying they managed better as a parent, and their children were better off since coming to RASA. These results demonstrate a strong focus on children’s needs and emerge from our staff commitment to ‘think children and young people’ no matter which service or program they work in.
Claire Ralfs PhD, CEO
About Relationships Australia South Australia
Our Vision
We believe in a just and equitable society in which relationships are respectful, diversity is valued and people have a sense of belonging and an opportunity to learn.
Our Values
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We value the right of all people to live in safety and be treated with respect
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We support an equitable, just and non-discriminatory society
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We believe in the importance of living in harmony with our environment
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We recognise the importance of culture in the lives of individuals and value cultural diversity
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We believe in each person’s expression of their spirituality and the importance of all religions
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We respect the diversity of relationships between individuals, families and communities
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We value the importance of caring & loving relationships for couples, families, kin & friends
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We believe in the importance of positive and supportive relationships with the local community, between communities and in workplaces
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We value people’s right to make choices and learn from their experiences
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We believe in the importance of working and living together and learning from each other
Our Purpose
We help people to create positive relationships that build wellbeing and resilience.
Our Impact
- We aim to build positive and healthy relationships.
- We aim to support recovery from the impact of adverse experiences, at any stage in life.
- We aim to build social cohesion through promoting cultural respect and strengthening community resilience.
Our Theory of Change
Relationships Australia South Australia services are based on an understanding of the social determinants of health and operate within a public health framework. Our services are designed to reduce risks to individual and family safety and strengthen protective factors, enabling improved wellbeing and social cohesion.
Our services support change by:
- Developing people’s personal skills to conduct positive individual, family and community relationships and improve health and wellbeing;
- Creating supportive environments that encourage individuals and communities to address conflicts and solve problems;
- Strengthening community action using education that enables the wisdom gained from lived experience to positively impact individual and community wellbeing;
- Delivering collaborative services that build genuine multidisciplinary networks and ensure coordinated service delivery; and
- Contributing to the development of public policy and service initiatives that are evidence-informed and client-focused.
Strategic Goals
Our Approach
To achieve our intended impact, we:
- focus on those who are vulnerable and most disadvantaged
- provide services which intervene early and have a holistic approach to complex needs
- respect cultural connections and beliefs
- ensure services achieve sustainable outcomes for the people we help
- focus on service improvement and innovation and work collaboratively with others to achieve a more just society.
Our work is driven by three interrelated systems – quality services, evaluation and research, and education and training.
Our Pulse
Curiosity and creativity – we are open to enquiry and discovery; we are committed to learning individually, as a team, as an organisation and as a community. We use obstacles to drive innovation.
Do our bit well – we are realistic, practical, simple but not simplistic. We recognise that clients change their lives; we at best inspire, enable and support change. We build partnerships with other services and we recognise our limits.
Walk together in harmony – We listen respectfully to different perspectives and we are open to influence. The spirit of working in harmony is about generosity, humility and respect for the differences we each bring to our partnerships. ‘Walk together in harmony’ is an expression that Kaurna Elder Uncle Lewis Yerloburka O’Brien uses.
Our services
In 2018/2019 we delivered 47 services and programs over 8 sites with delivery in various outreach locations. We run two Family Relationship Centres. In the North, this is delivered at our Salisbury and Elizabeth site. Central office also delivers services through our Port Adelaide office.
We have provided services since 1948. Today our services include: relationship counselling, family dispute resolution, children’s contact service, family mental health services, gambling help services, specialised family violence, post out of home care, post adoption, children’s therapeutic services, Child and Family Assessment and Referral Network, Flexible Learning Options programs for school disengaged young people.
Our Clients
This financial year, individuals seen through the community work run by PEACE Multicultural Services significantly increased, and for the first time the Gambling Help Services’ Consumer Voice program’s community work is included.
- Women 55%
- Men 40%
- Not Stated 4.7%
- Intersex/Intermediate 0.3%
- Neither CALD / Aboriginal and Torres Strait Islander 79%
- Culturally and Linguistically Diverse 13%
- Aboriginal and Torres Strait Islander 8%
Annual Snapshot Survey
Every year Relationships Australia South Australia (RASA) conducts an anonymous client survey, the Annual Snapshot Survey. Over 1,000 clients respond to the survey every year, which is held for 28 consecutive days across all RASA sites.
Some of our services work with clients who have experienced, or are at risk of experiencing, child abuse or out of home care. Many of these clients are compelled to attend services through external pressure (e.g. court orders, pressure from schools and/or parents, experience of out-of-home care or guardianship). These services include the Children’s Contact Service, Family Dispute Resolution, Family Relationship Centres, Post Care Support Services and RASA youth service called Future Youth Initiative who offer Flexible Learning Programs (FLO) programs.
While these clients are ‘easy to reach’ due to a compulsion to attend services, they can also be hard to engage for the same reason. They attend because they have to, not because they want to. It is therefore pleasing to see from Annual Snapshot Survey data that services which support these typically easy to reach, hard to engage clients show consistently high levels of satisfaction with RASA, and that a majority of clients indicate they have increased capacity since accessing our services.
Clients shared with us…
56: Net Promoter Score – this shows clients are promoters of service
Governance and Leadership
Board of Directors
Executive Team
Connect | Contact
Connect
Visit us on Social Media
Relationships Australia South Australia
Time for Kids
Australian Institute of Social Relations
Visit us Online
Relationships Australia South Australia | rasa.org.au
The Australian Institute of Social Relations | socialrelations.edu.au
Elm Place | elmplace.org.au
GOM Central | gomcentral.elmplace.org.au
Indaba HIV | indabahiv.com.au
You Are Not Alone | youarenotalone.org.au
Gambling Help SA | gamblinghelpsa.org.au
AVERT Family Violence | avertfamilyviolence.com.au
The Family DOORS | familydoors.com
Humankind | humankind-relationships.com.au
Contact Us
Call 1300 364 277 (cost of a local call) or 1800 182 325 (country callers)
Corporate Office: (08) 8216 5200
Gambling Help Intake Service: (08) 8216 5246 or 1800 934 196 (Free call)
Post Care: 1800 188 118
Find & Connect: 1800 161 109
Redress Support Services: 1800 998 187
Australian Institute of Social Relations: (08) 8245 8100
Our Locations
Adelaide City/Hills
161 Frome Street
Adelaide SA 5000
Phone: (08) 8223 4566
Elm Place
Ground Floor,
191 Flinders Street
Adelaide SA 5000
Phone: (08) 8419 2042
West (Hindmarsh)
49a Orsmond Street
Hindmarsh SA 5000
Phone: (08) 8245 8100
Outer West (Port Adelaide)
8 Butler Street
Port Adelaide SA 5015
Phone: (08) 8340 2022
South (Marion)
Office Suite 500a
Westfield Shopping Centre
297 Diagonal Road
Oaklands Park SA
Phone: (08) 8377 5400
North (Salisbury)
Hoyts Salisbury Cinema Complex
Cnr James and Gawler Streets
Salisbury SA 5108
Phone: (08) 8250 6600
North (Elizabeth)
13 Elizabeth Way
Elizabeth SA 5112
Phone: (08) 8255 3323
Riverland (Berri)
9 Kay Avenue
Berri SA 5343
Phone: (08) 8582 4122
Family Relationship Centres
Toll Free: 1800 176 900
City/West
161 Frome Street
Adelaide SA 5000
Phone: (08) 8419 2000
8 Butler Street
Port Adelaide SA 5015
Phone: (08) 8340 2022
Salisbury/Elizabeth
Hoyts Salisbury Cinema Complex
Cnr James and Gawler Streets
Salisbury SA 5108
Phone: (08) 8285 4499
13 Elizabeth Way
Elizabeth SA 5112
Phone: (08) 8255 3323
Education and Training
Australian Institute of Social Relations
49a Orsmond Street
Hindmarsh SA 5007
Phone: (08) 8245 8100
Corporate Office
First Floor, 191 Flinders Street
Adelaide SA 5000
Phone: (08) 8216 5200
